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Referrals & Claiming

Referrals & Claiming

You can make an appointment to see any of our practitioners without a referral from your doctor or health care provider. However, there are a variety of ways to be referred to Level One Psychology where rebates may be available to offset some of the costs of the services provided. Please see below for options which may or may not be applicable to you. 





You may be referred by your GP through one of two main Medicare initiatives which provide a rebate for psychological services. See below for further information on each of these options.


Medicare initiatives


Medicare Better Access to Mental Health Scheme


This initiative, introduced in 2006, provides assistance to anyone experiencing particular psychological difficulties.

These include, but are not limited to, the following issues:


  • Anxiety disorders

  • Adjustment disorders

  • Depression

  • Panic disorder

  • Sleep problems

  • Obsessive compulsive disorder

  • Co-occurring anxiety and depression

  • Bereavement disorders

  • Post-traumatic stress disorder


Check with your GP to see if you are eligible. If so, your GP will complete a Mental Health Care Plan. In order to do this, you will need to book a longer appointment with your GP to discuss your problem. Your GP will then determine whether you are eligible to access psychological services under this scheme. If you are eligible, you will be referred to a psychologist or mental health social worker (chosen by you or you can accept the recommendation of your GP) and will be able to access up to 10 sessions per calendar year. Psychologists and Mental Health Social Workers need to be registered with AHPRA and Medicare in order to provide services under this the Better Access Initiative. 


Medicare Chronic Disease Management Initiative 


You may be eligible for this initiative if:

  • you have experienced a chronic medical condition for a minimum of 6 months or more, and

  • you are being managed by your GP for this problem          


You may suffer from asthma, cancer, diabetes, stroke, heart disease, or musculoskeletal conditions.

The sessions under this initiatives are limited. It allows for 5 sessions with an allied health professional, with the aim of providimg assistance in the management of the medical condition. 


If you are eligible for either of these initiatives and wish to be referred to Level One Psychology, please notify your GP.


Claiming through your Private Health Fund


If you have private health insurance, you may be eligible to make a claim for psychology services. This is usually an extras cover. It is important for you to check with your health fund as to the number of sessions allowed, and the refund they will provide as it differs across providers. 


WorkCover QLD

Level One Psychology is a registered WorkCover QLD provider. If you have sustained an injury at work, you may be eligible to claim benefits from WorkCover Queensland. Level One Psychology provides assistance to those individuals who have sustained psychological injuries with the aim of returning to work. See for further information.

Self-managed NDIS clients

Level One Psychology welcomes individuals who are self-managing their NDIS funds. Our practitioners are working with clients in this space, and therefore have the required knowledge to assist. 

Department of Veteran Affairs Card Holders 

Level One Psychology welcomes individuals who are veterans or families of veterans. Our practitioners are working with clients in this space, and therefore have the required knowledge to assist. 

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